Shipping policy

1. Order Processing

  • Order Confirmation
    Once you place an order on our website, you will receive an order confirmation email. This email confirms that we have received your order in our system and are preparing it for shipment.

  • Order Processing Time
    - We typically process orders within 1–3 business days (excluding weekends and public holidays).
    - If we experience a high volume of orders or an unexpected delay, processing times may be longer. We will notify you via email if there is a significant delay.

2. Shipping Methods & Delivery Times

  • Domestic Shipping
    - We offer the following shipping methods within New Zealand:

    1. Standard Shipping: 3–7 business days.
    2. Express Shipping: 1–3 business days.
      - Delivery times are estimates and begin from the date of shipping, not the date of order. Delays can occur due to weather, carrier issues, or other unforeseen circumstances.

  • International Shipping
    - We ship to most International Countries
    - Delivery times vary by destination and the selected shipping method, typically ranging from 7–21 business days.
    - Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

3. Shipping Rates

  • Rate Calculation
    - Shipping charges for your order will be calculated and displayed at checkout.
    - Rates are based on the weight, dimensions, and destination of your order.

  • Free Shipping
    - We may offer free shipping promotions for orders that meet specific criteria (e.g., minimum order value, limited time offers).
    - Check our website or promotional materials for current offers and eligibility.

4. Order Tracking

  • Tracking Information
    - When your order ships, we will send you a shipping confirmation email with tracking details.
    - Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

  • Missing or Delayed Shipments
    - If you do not receive your order within the estimated delivery window, please contact us at tatiana@saltycreations.co.nz. We will work with the carrier to locate your package and update you on the status.

5. Address Accuracy

  • Customer Responsibility
    - Please ensure that your shipping address is correct and complete (including apartment number, floor, etc.) before finalizing your order.
    - We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • Address Changes
    - If you need to change your shipping address after placing an order, contact us immediately at tatiana@saltycreations.co.nz. We will do our best to accommodate the request but cannot guarantee the address can be updated if the order has already shipped.

6. Lost, Stolen, or Damaged Packages

  • Lost or Stolen Packages
    - We are not responsible for lost or stolen packages once the carrier confirms delivery.
    - If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier directly to file a claim. You may also reach out to us for further assistance.

  • Damaged Packages
    - If your package arrives damaged, take photos immediately and contact us within 48 hours at tatiana@saltycreations.co.nz . We will work with you to resolve the issue.

7. Customs, Duties & Taxes (For International Orders)

  • Customs & Import Taxes
    - International customers are responsible for any customs, duties, or taxes imposed by the destination country.
    - These fees vary by country and are not included in the product price or shipping cost charged by us.

8. Returns & Exchanges

  • Return Policy
    - If you need to return an item, please review our [Return & Refund Policy] for instructions and eligibility details.
    - Shipping costs for returns may be the customer’s responsibility unless otherwise stated in our Return Policy.

9. Contact Us

If you have any questions or concerns regarding your shipment or need assistance, please contact us at:

  • Email: tatiana@saltycreations.co.nz
  • Phone: 0272521490
  • Address: 132 rangiora woodend road

We appreciate your business and strive to ensure a smooth shipping experience. Thank you for shopping with salty creations!